Love and kindness

Something we have learned over the years while living in this country is that being a customer is not a nice place to be. Customers are treated passive-aggressively, even with hostility, and in any case with varying degrees of arrogance. It is like being in the lowest of casts in this particular social stratification system. Therefore, I was neither surprised, neither (too much) offended, when on Monday morning, three technicians marched in our living room merely saying hello, asking if my husband had put on weigh since the last time and joking that he must have just grown older..Then they asked for a coffee. My husband kindly offered them some water. They insist. I was in the middle of changing my baby and was planning to take my toddler to school. Not really an ideal time for coffee service anyways.  I was quickly considering how the situation could evolve depending on my reaction and the eventual consequence. I could break my moral code and tell a white lie, but unfortunately my beautiful Nespresso machine and packs of coffee were standing proudly and visibly in the kitchen. I could play patronizing and tell them I could and would make them coffee had they been nicer to my  husband. Or I could simply tell them off while admitting being at the same primitive behavioral level as they were. In all of the option the likely consequence would be that I was left stranded with the 250 kg radiator in our front door. And we all know how hard it is to GET SERVICE in this country! It had taken several weeks and phone calls to get these precious men to do the job in first place. And here's the catch, they know it very well - hence the coffee. So I forced myself to empathize. They are doing hard work. They are surely good people. The good men got their lattes with and without sugar, even with a smile on top. And we have our radiator beautifully fixed on the wall. Practicing love and kindness. Pays off :)